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Skaar & Feagle, LLP has filed a class action lawsuit alleging that Navy Federal Credit Union violated the Electronic Funds Transfer Act by failing to provide consumer customers with all documents used in its investigation of disputed transactions. The lawsuit alleges that funds were taken from the Plaintiff's account without her authorization. After the plaintiff disputed the transactions with Navy Federal, it denied her claim. The Plaintiff then requested all the documents Navy Federal relied on to reach its decision, a right provided by the Electronic Funds Transfer Act, 15 USC § 1693f(d). The Complaint alleges that Navy Federal responded by stating that it was unable to provide some documents used. The lawsuit seeks relief on behalf of the Plaintiff and all others similarly situated who requested documents from Navy Federal after a dispute denial where Navy Federal did not provide all the documents. We believe that this issue is common in the banking industry. If you are having an issue with your bank or other financial institution not refunding unauthorized transactions or providing documents upon your request, please call Skaar & Feagle, LLP at (404) 373-1970. Attached is a pdf copy of the Alisa Meekins v. Navy Federal Credit Union case filed in the State Court of Gwinnett County, Georgia on April 30, 2025. Justin T. Holcombe of Skaar & Feagle, LLP is lead counsel for the Plaintiff and the Putative Class. 
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